A smart responder, around the clock
AI Chatbot
Chatbots that understand your customers' language and answer most messages with no human involvement.
Trained on your knowledge and products
Connects to your website, Telegram, WhatsApp and CRM
Smart handoff to a human agent when needed
Conversation reporting and continuous improvement
What is an Aivand enterprise chatbot?
An Aivand AI chatbot is a custom conversational assistant trained on your company's knowledge, documents and products. It answers customer questions in Persian, English, Arabic and Turkish. Answers are built from your own sources using RAG: before replying, the chatbot finds the most relevant parts of your documents and answers from them, not from guesses or general internet knowledge.
We build each chatbot for its organization and install it on the client's own server, so the knowledge base and conversation history stay on your infrastructure. The same chatbot works across your website, Telegram, WhatsApp and CRM at once, turning every conversation into a trackable request for your sales or support team.
What an Aivand chatbot does for your business
24/7 support
Answers recurring questions about your products, services, terms and processes at any hour, so your support team can focus on complex cases.
Lead capture
Asks about the customer's needs, records their contact details and puts them straight into your CRM, so sales can follow up without losing a single request.
Bookings and follow-up
Guides visitors through booking and answers questions about the status of an appointment or request, without a phone call.
Guide to specialist content
On content-heavy sites such as medical or educational references, it takes users to the right answer and article instead of leaving them lost among hundreds of pages.
Internal assistant for staff
Answers from your policies, documentation and internal knowledge, so employees get answers in seconds instead of searching for them.
How we build your chatbot
- 1
Consultation and requirements
Together we define the channels, frequent questions, knowledge sources and main goal: sales, support or both.
- 2
Knowledge base preparation
We collect, clean and index your documents, web pages, catalogues and your team's answers for semantic search.
- 3
Build, install and connect
We install the chatbot on your server and connect it to your website, Telegram, WhatsApp and CRM, and set its tone, limits and hand-off path to a human agent.
- 4
Testing and launch
We test it against real customer scenarios and launch once you approve.
- 5
Monitoring and improvement
We review conversations, unanswered questions and user feedback, and keep the knowledge base up to date so answers keep improving.
Connected to your channels and systems
One chatbot for every channel: knowledge and conversation history are shared, so customers get the same accurate answer wherever they ask.
- Website (an embeddable widget for any site)
- Telegram
- CRM (automatic lead and conversation logging)
- Other systems via API
Installed on your own server
The chatbot runs on your own server. The knowledge base, conversation history and reports stay on your infrastructure, and you manage access yourself. Your team uses an admin panel to update the chatbot's knowledge, review conversations and change settings.
Custom chatbot or off-the-shelf platform?
If you only need simple answers to a few fixed questions, off-the-shelf chatbot platforms are a quick, low-cost option. A custom chatbot is worth it when:
- Answers must come from your organization's own documents and knowledge, not pre-written scripts.
- You don't want customer data held on another provider's servers.
- The chatbot needs to connect to your CRM and internal systems, not just one web page.
- You need several languages and channels sharing one knowledge base.
Time to launch
A chatbot usually takes 5 days to one week to launch. The exact time depends on how much documentation you have, how scattered it is, and how many channels and systems need connecting.
Pricing
Pricing depends on your needs: the size of your knowledge base, how many channels and systems need connecting, and conversation volume. After a free consultation, we give you a clear, precise quote.
Chatbots we have built
Aivand
aivand.comThe chatbot on this very site: answers from Aivand's knowledge in four languages, runs on the website and Telegram, records requests as leads and checks booking status.
Bye Bye Cancer
bybysaratan.comThe AI assistant of a Persian cancer reference with over 723 articles reviewed by medical specialists, answering users' initial questions around the clock.
Dr. Payam Azadeh
drpayamazade.comA custom chatbot for Dr. Payam Azadeh's website that answers visitors' questions, alongside the site's redesign and ongoing content.
Frequently asked questions
Which languages does the chatbot speak?
Persian, English, Arabic and Turkish. It detects the language of the question and answers in the same language.
What happens when the chatbot doesn't know the answer?
Instead of guessing, it says it doesn't know and hands the conversation to a human agent or records the contact details for follow-up.
Where is our data stored?
The chatbot is installed on your own server, and the knowledge base and conversation history stay on your infrastructure.
How do we update the chatbot's knowledge?
You add or edit documents in the admin panel, and the chatbot answers from the new knowledge right away.
How long does setup take and how much does it cost?
Usually 5 days to one week. The cost depends on your needs and is quoted after a free consultation.
Articles about this service
Guides and analysis to help you decide.
Chatbot on Website, Telegram, or WhatsApp? A Guide to Choosing the Right Channel for Iranian Organizations
Which channel is best for your organization? A comparison of enterprise Telegram chatbots, WhatsApp, and websites in terms of cost, security, and ROI in the Iranian market.
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Enterprise Chatbots vs. Standard Chatbots: Why Off-the-Shelf Tools Aren't Enough for Your Business
Why off-the-shelf tools fall short for your business. Learn the differences between enterprise chatbots and standard models regarding security, CRM integration, and RAG technology.
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E-commerce Chatbots: How to Boost Conversion Rates and Reduce Abandoned Carts?
Revive abandoned carts, boost conversion rates, and cut support costs by up to 30% with the Aivand e-commerce chatbot.
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What Is the Real Cost of Launching an Enterprise Chatbot? A Transparent Budgeting Guide for Executives
An accurate cost estimation for enterprise chatbots in Iran; from cloud platforms to custom systems, including an ROI formula for senior management.
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3 AM Customer Support: A Practical Guide to Implementing a 24/7 Persian Chatbot
Reduce organizational costs without the need for night shifts and provide intelligent, round-the-clock customer support with the Aivand 24/7 support chatbot.
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What is a Persian RAG Chatbot? A Simple Guide to Secure Access to Organizational Knowledge with AI
With the Aivand Persian RAG chatbot, make your organizational documents and knowledge intelligent without the risk of data leakage, and reduce AI errors to zero.
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